Edwin A. Wurster

17 Hollybrook Way
Voorhees, NJ 08043
856-435-7823
edwurster@yahoo.com

Category: Technical Writer, System Consultant

Education: B.A., Liberal Arts – 1975 – Temple University

Experience Summary:

· A consultant with 24+ years of experience in technical writing, application training, training development, and computer systems (Windows, Macintosh, Novell).

· Solid technical foundation, including: editing, writing and illustration of specifications and technical manual projects with prime services contractor (DOE, EPA, US Army, US Navy).

· Edit and illustrate complex flow charts and diagrams for AEGIS.

· Develop training and documentation for machine upgrades in the paper industry. Expanded technical writing experience to include adult education principles. Managed training document system.

· Application training for graphics (small group), CAD (individual) and MS Office (adjunct professor - Burlington County Community College).

· Specify, evaluate and implement business systems, including SW, HW and network.

· Design, develop and maintain web sites.

· Format technical and non-technical data for print, system and web delivery.

· Experienced with Windows and Macintosh, including applications such as Ventura Publisher, Pagemaker, Quark Xpress, Microsoft Office.

Accomplishments:

1) Wrote Engineering Drawing Practices Manual (NAEC Lakehurst) & EPA publications (EPA Office of Technology Transfer)

2) Developed fault detection and isolation charts (RCA Tech Pubs)

3) Started technical consulting business.

4) Developed competency-based training systems, including technical writing, and visual aids (Scott Paper Company)

5) Developed Reliability Centered Maintenance database program and supporting documentation (Excel).

6) Developed parts breakdown and illustrated parts lists (Scott Paper Co.)

7) Original writing and layout of Operation and Maintenance Manuals for SmartCard Terminals and Ticket Vending Machines (Schlumberger, Moorestown, NJ)

8) Developed PC application training (MS Office and Photoshop) for dental residency program (Pediatric Dental Associates – Episcopal Hospital, Phila. PA)

9) Business system specification, evaluation, installation and maintenance (Blanco America Inc.)

10) Developed Web Sites (www.blanco-america.com, www.teethforkids.com)

11) Instructor of Microsoft Office introductory courses (Burlington County College)

Experience (Work History):

Apr. 2002 through Dec. 2002

Schlumberger, Moorestown, NJ

Technical Writing (consultant)

Technical writing for new generation smart card vending machine. Write, edit and layout administrator and end user manuals. Technical writing for network railway transit ticket vending machine. Write, edit and layout training and user manuals for preventive maintenance, microprocessor maintenance and local area networks.

Jul. 2000 through May 2002

Burlington County Community College

Adjunct Professor

Teach Introduction to MS Office 2000 and Introduction to Personal Computers courses.

Aug. 1998 through Feb. 1999

Schlumberger, Moorestown, NJ through Modis, PA

Technical Writing

Technical writing for smart card terminals. Updates and new manuals - 1500+ pages. Meet with S/W and H/W engineers to develop document requirements. Write, edit and layout administrator and end user manuals. Edits per user comments.

May 1996 through Dec. 1996

Ametek Corp., DE through NAG, Inc., Carson City, NV

Technical Writing (consultant)

Technical Writing, Illustration and Layout for 304MCA Moisture in Chlorine Analyzer; 4600M, 4620, 303B, 303MM & 304B Moisture Analyzers. Document conversion, editing and rewriting.

Mar. 1996 through Jul. 2000

Blanco America, Inc., Cinnaminson, NJ

System Administration and Technical Training (consultant)

Specify, purchase and install Windows systems. Install Windows NT server. System administration for Mac/PC environment. Perform routine maintenance and install applications. Maintain Netware backup system.

Design and maintain web site on ISP server.

Train employees in routine and complex computer tasks as required.

Design and implement 100T network. Implement Fax server system. Install MS SBS and client server app - Macola. Install Win98 systems.

Write and modify reports with Seagate Crystal Reports.

Write backup scripts. Create and update web pages. Y2K upgrades.

Develop interface from business system to UPS World Ship.

Jan. 1996 through Present

Exhibit Design Client

System Admin, Technical Training and Illustration (consultant)

Application and system support. Application training. Recommend and install computer systems. Install network. Drawings for various museum exhibits.

Troubleshoot and fix various computer system and application problems as required. Install Ethernet network. Upgrade Mac OS software on eight systems to version 7.5.5. Implement domain, email services and web page.

Mar. 1995 through Present

Dental Client through Edwin A. Wurster, Voorhees NJ

PC System Admin and Technical Training (consultant)

Application and system support. Application training. Recommend and install computer systems. Install network. Recommend and install internet software.

Develop & Deliver basic computer training sessions for OS, Internet, Photoshop, PowerPoint and ClarisWorks. Design and develop web pages using Claris HomePage. Design and develop automated forms for evaluation of instructors and residents

Conduct computer-training sessions for pediatric dental residency program. System maintenance and end user technical support.

Specify and install NT server. Admin and maintenance for workgroups.

Aug. 1995

Jersey Central Power & Light, Asbury Park, NJ through CompUSA, Mt. Laurel, NJ

Technical Training

Conduct computer training for public school teachers.

Jan. 1987 through Feb. 1996

Scott Paper Co., Chester, PA

Technical Writing, Editing, Illustration and Training (consultant)

Provide computer-based illustration and drafting support to paper mill training programs. Provide illustration and documentation services in support of paper machine rebuild programs. Editing services for department standards and equipment documentation. Technical composition and illustration to develop operator training manual for paper finishing equipment.

Design and build RCM Documentation application, based on MS Excel software. Technical composition and illustration and associated materials to support manufacturing development in Reliability Centered Maintenance. Compile and organize maintenance training materials.

Prepare training lesson plans, including writing, illustration, document management and system support for paper finishing equipment and paper mill operations. Develop internal resources to maintain and continue competency-based training development work. Write, edit and validate maintenance and operations procedures.

Provide technical writing and illustration to support maintenance smart team operations. Write and edit operating and maintenance procedures. Technical writing and illustration to support maintenance functional support team in multi-skill training, reliability-focused concepts and asset team development work.

Modify graphics and training materials for conformance to plant packaging machinery installation.

Prepare technical manuals including parts listing for wrapping machinery.

Technical writing and illustration to support equipment effectiveness development work.

Provide programming and system support for the development of databases and PC-based reporting systems.

Aug. 1986 through Dec. 1986

Summitech Corp., PA

Technical Illustrator (consultant)

Provide camera-ready artwork consisting of exploded views for emergency diesel generator set, including engine block, pumps, mounting and piping.

Jan. 1984 through Dec. 1985

Art Press Composition, Barrington, NJ

Technical Illustrator (consultant)

Produce catalog for Rhombus caster company. Produce ads and layouts.

March 1983 through June 1983

Hill International

Technical Illustrator

Produce project milestone charts for truck manufacturer.

Jan. 1982 through Dec., 1983

National Designers, Inc., Pennsauken, NJ

Technical Illustrator and Technical Editor (consultant)

Supply illustration and graphic services for the production of Shipboard Aviation Facilities Resume.

Supply illustration and graphic services for the production of Air Capable Ship Aviation Facilities Certification Requirements Document

Sept. 1980 through June 1981

RCA Technical Publications, Westampton, NJ through VL Technical Services, Cherry Hill, NJ

Technical Illustrator and Technical Editor

Technical editing and formatting of 2500 flow charts for fault detection tests.

Produce logic diagrams, schematics and pictorials.

March 1976 through August 1980

National Designers, Inc.

Staff Engineer

Technical writing, editing and illustration to prepare engineering documents: standards, specifications, manuals and reports. Systems covered included electrical, mechanical, electronic and communications.

Client sales support including job/task specification, in-house supervision and production work for prototypes.

Prepared manufacturing and support services proposals to private industry and government.

Coordinated the revision and reformatting of detail and installation drawings for cryogenic equipment.

Produced an Engineering Drawing Practices Manual for the U.S. Navy. Tasks included all phases of production, including client contact.

Edited and coordinated various EPA publications, including Pollution Abatement and Wastewater Filtration.

Provided technical support to the Department of Energy during grant award programs for appropriate technology and conservation measures. Supervised staff and coordinated administrative, technical and legal review of applications. Prepared grant awards, presentation materials, project summaries and debriefings.

Prepared illustrations and diagrams for helicopters, rapid transit vehicles and support equipment.

Supervised the production of technical manuals covering propulsion plants, combustion control and automated test equipment.

Industry Keywords:

Communication, Design, Education, Information Technology, Manufacturing, Engineering, Government, Health, Publishing

Task Performed Keywords:

technical writer, technical illustrator, web page, digital photography, teacher, trainer, graphics, security, management, upgrades, maintenance, manuals, training,

Software Keywords:

Windows, 95, 98, NT, 2000, XP, Macintosh, Quark Xpress, Graphsoft Minicad, Vectorworks, Aldus Freehand, Microsoft, Word, Excel, PowerPoint, Access, Adobe Photoshop, Illustrator, Pagemaker, CorelDraw, PhotoFinish, ClarisWorks, MS Works, Lotus SmartSuite, Internet Explorer, browser, HTML, Ventura Publisher, Crystal Reports, Macola, MYOB, Pagemill, FrontPage, GoLive

Hardware Keywords:

HD, scanner, printer, camera, CD, DVD, network, IP, router, hub

Detailed work experience and references available upon request.